Services

Technical consultancy - System engineering - Design - Technical writing -

Technical Consultancy

Many of our clients benefit from the range of consultancy servces we provide. Where the user needs are loosely defined, it helps enormously to carry out a brief analysis before scoping and costing the detailed work package. As a part of the overall support we offer our clients, we provide a range of consultancy services:

• Business analysis
• Project troubleshooting
• Training needs analysis (TNA)
• Documentation requirements analysis
• HCI (Human-Computer Interface) specification
• Equipment design and support analysis
• EMC (Electromagnetic compatibility) troubleshooting

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System engineering

System engineering is the magic "glue" that binds technical deliveries to meeting the needs of the business, and is very much a "non-specialist's" speciality. Our strong technical background and business experience enable us to support such interdisciplinary working, typically filling in wherever our client lacks the required skills base. Typical activities include:

• Business process and stakeholder analysis
• Use cases, user stories and UX
• System architecture
• Information Assurance and design for Security
• Supportability
• Quality assurance and test models

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Design

Steelpillow provide design services for:

• User interfaces
• Mechanical and electrical assemblies
• Logos and house styles
• Documentation
• Web sites
• Training materials, including Computer Based Training (CBT).
• Graphics
• Flash animations and multimedia content

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Technical writing

Technical writing is about more than just hammering down text. To provide you with both outstanding quality and value for money, today's technical writer must have excellent creative, communication and management skills and an open, positive approach to your needs.

Steelpillow will work within your timescale and budget to provide just such outstanding service. If we feel that the job cannot be done justice, we will let you know before we spend your money, not afterwards! We guarantee to deliver:

• Documentation design service as required, to specify the document set you need.
• Content relevant to your real needs.
• Well-designed and readable documents.
• High quality presentation.
• Outstanding value.

Steelpillow have extensive experience of writing:

• Wiki and web based communications
• Software user guides
• IT system administration guides
• IT and ICT system documentation including manuals, accreditation and support documentation.
• Training course manuals and other materials
• Web site content
• Equipment specifications, user guides, maintenance manuals and parts catalogues
• UK Army AESP publications
• Commercial publications
• Advertising, sales and marketing copy

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Updated 30 March 2013